AIG Insurance Claims [2025 Update]

Updates on AIG Insurance Claims for 2025. Find out the process involved in making Claims for AIG Insurance Policies.

See Also>> AIG Insurance Contact Detail

Insurance policyholders are entitled to file for their benefits after an event occurrence. The process by which a policyholder formally requests an insurance company for coverage or compensation for a covered loss or policy event is termed as claim.

The AIG Insurance Company has a simple but robust claim system. Aside from knowing the process through which you can request your claim, we will provide you with detailed information on insurance claims in general.

How to Process AIG Insurance Claims [2025 Update]

Before you begin, follow the steps below:

Submit an online claim: Please use Google Chrome or Mozilla Firefox for optimal user experience.
Make a call: AIG want to make it as easy as possible for you to get your claim to them. AIG agents are on standby to assist with any claims-related queries or to provide assistance with the website. You can contact them. The call centre is open Monday to Friday from 8h00 until 16h00 on 0860 113 522
Emergency assistance: Roadside & Home Emergency Assistance – The 24-hour emergency call centre is available if you find yourself in an emergency situtaion related to your insured asset. For assistance please call the following number: 0861 244 767 or 0861 999 006

What’s inside AIG Claims

The priority of AIG is to resolve your claims as quickly as possible. They have built a responsive claims organisation that is committed to fast, cost efficient claim resolutions and are equipped to deliver superior service while helping you to successfully mitigate your loss.

AIG Insurance Claim Process

You can submit a claim online by clicking on the ‘submit a claim’ button or you can call AIG using the numbers provided under Make a Call. Alternatively, you could complete a claim form which can be obtained under ‘Claim Forms’. When submitting a claim form, please make use of the email addresses dedicated to each line of business.

AIG will acknowledge your claim within 4 hours and provide you with your claim number as well as the details of the dedicated claims examiner assigned to your claim. In the event that critical information is missing, AIG will notify you that the claim cannot be registered and the reasons for this.

Once the claim has been assigned, the dedicated claims examiner will be in contact within 24 hours advising the current status of the claim as well as any information or documentation that may be required.

Value Proposition

Experiencing a loss can be a devastating experience. However big or small, AIG priority is to resolve your claim as quickly as possible, whilst providing you with the proactive support you need to get you or your business back on your feet.

Not only will AIG help you when your claim occurs, but they aim to help you mitigate potential future claims.

By leveraging our global claims data, fraud trend analysis and expertise around new exposures, AIG are here to help to reduce and manage your risks more effectively.

Working with the business and functions we aim to demonstrate the value that AIG Claims brings to clients and brokers.

The AIG Claims Promise affirms that their dedicated team of claims experts will mobilise in rapid response to a covered event and, after coverage is confirmed, will advance their policyholders up to 50% of an agreed loss estimate within 7 days, giving them the immediate working funds, they need for damages, repairs, clean-up costs and extra expenses.

Click here to download AIG Insurance Claims Form.