AA Insurance Claims [2025 Update]

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AA Insurance Claims [2025 Update]

Updates on AA Insurance Claims for 2025. Find out the process involved in making Claims for AA Insurance Policies.

See Also>> AA Insurance Contact Details

Insurance policyholders are entitled to file for their benefits after an event occurrence. The process by which a policyholder formally requests an insurance company for coverage or compensation for a covered loss or policy event is termed as claim.

The AA Insurance Company has a simple but robust claim system. Aside from knowing the process through which you can request for your claim, we will provide you with detailed information on insurance claims in general.

How to Process AA Insurance Claims [2025 Update]

Need to make a claim? Here are the steps you need to follow.

AA want to make sure that your claim is processed as quickly and fairly as possible, so you can get back on the road again. Here’s what you need to do.

NEED TO MAKE A CLAIM?

Email us at: claims@aawarranties.co.za

Or call AA Insurance, weekdays between 8am and 5pm, at: 0860 267 267

If you call or email, please provide us with:

  • Your policy number
  • The nature of the breakdown
  • The odometer reading of the vehicle at the time of the breakdown
  • The address where the vehicle can be inspected

Click here to access AA Insurance Claim Portal.

Questions and Answers on AA Insurance Claims [2025 Update]

How do I submit a claim?

To submit a claim, please call AA claims advisors on 0860 267 267, or log your claim online.

What information do I need to provide when I submit a claim?

When logging or submitting your claim, ensure you include the following information:

  • your policy number as per your policy schedule
  • the nature of the breakdown
  • the odometer reading on your vehicle at the time of the breakdown
  • the address of the repairer where your vehicle can be inspected
How long will it take to process my claim?

AA Insurance aim is to get you back on the road as quickly as possible. Their turnaround time is generally 24 hours from when we receive all the required documents, so make sure to send everything we need in order to speed up your claim.

Is there a waiting period before I can make a claim on my policy?

Some products require a waiting period before you can make a claim. Please check your policy schedule for more information.